FAQ

All Inquiries

Upgrade SHIFT

The power LED keeps blinking when the power is turned on after the update.

This means that the update is incomplete and is still being processed. Within a few seconds, all LEDs will turn-off to indicate normal operation. If the LED continues to blink or the symptom recurs, please contact the nearest service center or our Customer Service Team.

Upgrade SHIFT

I accidentally removed the battery while the update was in progress.

Please check to see if the update file remains in the Micro SD card and try the update process again. If the problem persists, please contact the nearest service center or our Customer Service Team.

Upgrade SHIFT

All LEDs turn off immediately after the update begins

If the firmware version to be updated is the same or lower than the drone's firmware version, the update will terminate immediately. You can check the firmware version by the name of the firmware file: โ€œsfd1_fwup_image_ (version) .tsp.Use the app to check the current firmware and compare it with the firmware version you wish to update to.

Upgrade CONTROLLER

The progress bar of the SHIFT Updater does not show any progress.

This can happen if you use a USB hub to connect the controller to your computer or use a low-quality USB cable. We recommend you connect directly to the USB port of your computer or use the original USB cable provided with the product. If the problem persists, please contact the nearest service center for further inspection.

Upgrade CONTROLLER

I accidentally removed the USB cable while the update was in progress.

Simply perform the update process again. Please note, if the update is not finished properly, a beep will sound and the controller will not power on as you attempt to turn it on. Please make sure to complete the update before disconnecting.

Upgrade CONTROLLER

Cannot proceed to the โ€œUpdate Readyโ€ page even after connecting the controller.

Before connecting the controller to the computer, make sure the controller is turned off, and the Jog Button is pressed and completely held down. You should hear a noticeable โ€œclick,โ€ when the Jog Button is pressed all the way down. If the problem persists even after doing the above steps, make sure the USB cable is connected correctly. Also, check to see if there are any foreign objects stuck in the USB terminal of the controller. Make sure the USB cable is working properly for a successful connection to the computer. Try using a different USB Type-C cable. The cable may seem perfectly functional on the outside but, there may be internal breakages. If the problem still persists, please contact the nearest service center for further inspection.

Upgrade CONTROLLER

In the driver installation window, I accidentally clicked โ€œNoโ€.

To install the driver, simply exit and relaunch the SHIFT Updater.

Upgrade CONTROLLER

Is there a Mac version of the SHIFT Updater?

We are planning on releasing the Mac version soon.

Upgrade CONTROLLER

Windows cannot run the โ€œSHIFT Updater.exe.โ€

The SHIFT Updater works with Microsoft Windows 7, 8, 8.1, and 10 operating systems. Make sure you have the correct Windows version running on the computer.

Upgrade CONTROLLER

How do I unzip the downloaded SHIFT Updater program?

The SHIFT Updater is compressed and distributed in a .zip file format. You can use the decompression tool built into Windows or use a free tool such as โ€˜7-Zipโ€™ to decompress the file.