Can’t access the photo library on my mobile phone.
The Shift Drone App needs permission to access the photo library.
If you didn't allow the app to access the photo library, please refer to the following steps to enable the Shift Drone to access the photo library.
1. Select 'Settings > SHIFT DRONE > Photos' on your device.
2. Change the access permission in 'ALLOW PHOTOS ACCESS'
3. For the iOS 14 or later versions, you can select the access range from 'Selected Photos' and 'All Photos'.
1. Select 'Settings > Apps > SHIFT DRONE' on your device.
2. Select 'Permissions' in App info.
3. Allow access to 'Storage' and 'Camera'
The power LED keeps blinking when the power is turned on after the update.
This means that the update is incomplete and is still being processed. Within a few seconds, all LEDs will turn-off to indicate normal operation. If the LED continues to blink or the symptom recurs, please contact the nearest service center or our Customer Service Team.
I accidentally removed the battery while the update was in progress.
Please check to see if the update file remains in the Micro SD card and try the update process again. If the problem persists, please contact the nearest service center or our Customer Service Team.
All LEDs turn off immediately after the update begins
If the firmware version to be updated is the same or lower than the drone's firmware version, the update will terminate immediately. You can check the firmware version by the name of the firmware file: “sfd1_fwup_image_ (version) .tsp.Use the app to check the current firmware and compare it with the firmware version you wish to update to.
The progress bar of the SHIFT Updater does not show any progress.
This can happen if you use a USB hub to connect the controller to your computer or use a low-quality USB cable. We recommend you connect directly to the USB port of your computer or use the original USB cable provided with the product.
If the problem persists, please contact the nearest service center for further inspection.
I accidentally removed the USB cable while the update was in progress.
Simply perform the update process again.
Please note, if the update is not finished properly, a beep will sound and the controller will not power on as you attempt to turn it on. Please make sure to complete the update before disconnecting.
Cannot proceed to the “Update Ready” page even after connecting the controller.
Before connecting the controller to the computer, make sure the controller is turned off, and the Jog Button is pressed and completely held down. You should hear a noticeable “click,” when the Jog Button is pressed all the way down.
If the problem persists even after doing the above steps, make sure the USB cable is connected correctly. Also, check to see if there are any foreign objects stuck in the USB terminal of the controller. Make sure the USB cable is working properly for a successful connection to the computer.
Try using a different USB Type-C cable. The cable may seem perfectly functional on the outside but, there may be internal breakages.
If the problem still persists, please contact the nearest service center for further inspection.
In the driver installation window, I accidentally clicked “No”.
To install the driver, simply exit and relaunch the SHIFT Updater.
Is there a Mac version of the SHIFT Updater?
We are planning on releasing the Mac version soon.
Windows cannot run the “SHIFT Updater.exe.”
The SHIFT Updater works with Microsoft Windows 7, 8, 8.1, and 10 operating systems. Make sure you have the correct Windows version running on the computer.